When writing a complaint letter, you must follow some guidelines. This video may be helpful.
The layout is very important, as well as the vocabulary. Have a look at these examples. You will find the most popular complaint letters on this web site. But if what you need is practice, you can visit this web site.
ATTENTION: always use formal language in your complaint letters.
"Yours sincerely" is employed when the recipient is addressed by name and is known to the sender to some degree, whereas "Yours faifhfully" is used when the recipient is not known by name (i.e. the recipient is addressed by a phrase such as "Dear Sir/Madam")
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